Privacy Policy

1. What we collect

Account data (your email and authentication session), the prompts and reference assets you submit, the videos generated for you, and basic usage and billing metadata needed to operate the service.

2. How we use it

To authenticate you, generate and deliver your videos, enforce plan capacity, process payments, provide support, and keep the service secure. We do not sell your personal data.

3. Processors

We rely on third parties strictly to run the product: Stripe for payments, infrastructure and storage providers for hosting and asset delivery, and AI model providers that process your prompts and assets solely to produce your output. Each handles data under its own terms.

4. Retention

We keep account, project, and billing records for as long as your account is active and as needed for legal and accounting obligations. You can request deletion of your account and associated content.

5. Your choices

You may access, correct, export, or delete your data by contacting us. Depending on your location you may have additional rights under applicable privacy law, which we honor where they apply.

6. Changes and contact

Material changes are reflected by the date above. For any privacy request or question, contact privacy@unreel.ai.